Penalties & Disconnects

Monthly Utility Bill Payments are due by 5 pm on the 10th of the month or the next business day if the 10th falls on a weekend or holiday. 
(See the online billing page on this website for payment options)

  • Monthly Utility Bills not paid by the 10th or the applicable day will be assessed a $20 late fee.
  • Monthly utility bills not paid by the 20th or applicable day will be assessed an additional $40 delinquent fee and subject to the water being turned off and trash cans being removed.  

Disconnected > Get Reconnected

If your water has been turned off or trash cans removed, please call the City Hall Billing Department at 830-598-2424.  If payment is made in full, including late and delinquent fees, by 4 pm on a day City Hall is open, the City will try to have the water turned back on by 5 pm the same day.  If not, the water will be turned on the next business day during normal hours.  The return of trash cans may take a few days, as it has to be coordinated with Waste Management.